Shipping and Tracking Policy
Orders are dispatched daily from our Warehouse in order of placement. Any orders received after 2pm AEST would be fulfilled and ready for delivery the next business day. In the case of seasonal sales and high volume orders, from time to time it may take 1-3 business days to fulfil orders. Please email us if you have any concerns.
All orders come standard with tracking and signature on delivery. We use the well known and efficient, Fastway Couriers as our method of delivery. If you are out of their shipping zone it will be sent via express post through Australia Post with tracking. All details will be updated in your account for that order.
If against all our measures, you do receive a faulty item, please contact Pink Diva Nail Supply immediately and we will rectify the problem as soon as we can – pictures will need to be provided for proof of fault. Once we receive the item and have agreed on the fault you will be credited return postage and a replacement will be posted out to you.
You should expect to receive a replacement within three weeks of giving your package to Australia Post, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from Australia Post (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).
If you do need to return an item, please Contact Us with your order number and details about the product you would like to return. Before sending it back to us.
Postage / Shipping
We can post/ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
- Australia Wide Courier Shipping
- International Shipping
Cost is dependant on the country your items are being shipped to.
For a quick and easy quote – use the contact us form to get an accurate cost prior to ordering.